KC Professional is dedicated to providing you the best customer experience possible. You may return most new, unused and unopened items within 30 days of delivery for a full refund. Only unused products purchased on Nonothing.us online may be returned for a refund.
Products must be returned within 30 days of the delivery date to receive a refund to the payment method used to purchase. Store credit will be issued for returns granted after 30 days of delivery when a product is returned to the processing center.
You may keep the free gift with purchase that you received as a part of your order.
Please note: KC Professional eGift Certificates cannot be returned or exchanged.
KC Professional will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item). KC Professional does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
Mail your return with the packing slip using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
Online Returns Department
712 Acropolis Way #203
Frederick, MD 21703
**For your protection and to ensure prompt delivery please RETURN PRODUCTS TO KC PROFESSIONAL BY GROUND-ONLY SHIPPING METHODS - Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you have any questions about returns, please Contact Us.